Residents FAQ
Resident Services & Policies
- Yes, transfers to another home within our community are possible. To get started, submit a transfer request to our team. You will need to complete a new application, meet the income requirements, and sign a new lease. There are a few fees involved, such as a transfer fee (if your current lease isn’t ending soon), a new deposit, and possibly pet fees. Please note that transfers to the same floor plan aren’t allowed, and transfers are subject to availability and other conditions. If there are any issues with the condition of your home or your resident account, the request to transfer to another home may not be approved.
- If you are locked out, please contact the leasing office or maintenance for assistance. There may be a fee for after-hours lockout services.
- You can submit noise complaints by contacting the leasing office or through the Resident Portal. Please include details and any evidence to help us address the issue.
- To add a leaseholder, all current and new leaseholders will need to sign a Roommate Release/Addition addendum. The new leaseholder will need to pass a credit and background check. Fees include an application fee and a non-refundable lease alteration fee. Please ensure that your renter’s insurance is updated to reflect the change. If there are issues with your resident account or condition of your home, this request may not be approved.
- To remove a leaseholder from your lease, all current leaseholders must sign a Leaseholder Removal addendum. If the departing leaseholder is responsible for any payments, those must be settled prior to the removal. Please ensure that your renter’s insurance is updated to reflect the change.
- About 75-90 days before your lease ends, you will get a renewal offer letter. Review the offer, sign the new lease, and update any details. We are here to help if you have questions or want to discuss the offer!
- We do not allow subleasing.
- If you plan to move out before your lease ends, you will need to give us written notice at least 60 days before your lease expires. This helps us prepare for your departure. If you move out early, early termination fees may apply. Please review your lease agreement or contact the leasing office for specific details.
- When you are ready to move out, provide us notice and we will schedule a pre-move-out inspection. This helps identify any potential charges and lets you fix any issues. On move-out day, return your fobs and/or keys to complete the process.
- Early lease termination is subject to specific conditions and fees. Please review your lease agreement or contact the leasing office for details on the process and potential penalties.
- Security deposits are refundable, subject to the condition of the home and any applicable deductions for damages or unpaid rent. A move-out inspection will determine the final refund amount.
Maintenance
- You can submit maintenance requests via the Resident Portal, emailing, calling, or visiting the leasing office.
- Response times vary based on the urgency of the request. Emergency requests are addressed within 24 hours, while non-emergency requests may take longer.
- Maintenance staff will enter your home during scheduled hours with proper notice. For emergencies, entry will be made with immediate notification.
- You can submit emergency maintenance requests via the Resident Portal, emailing, calling, or visiting the leasing office. Provide details about the emergency to get a quick response.
Technology & Communications
- You can set up your Resident Portal account by selecting the Resident link on the community website. Once there, simply follow the instructions to register your account and get started.
- Log in anytime through the Resident link on the community website or use the RentCafe Resident App. Just use your registered email and password to manage your account, pay rent, submit maintenance requests, and more.
- Download the RentCafe Resident App from the App Store (iOS) or Google Play Store (Android). Search for “RentCafe Resident” to install and manage your account on the go.
- You can manage various aspects of your residency conveniently online. Here’s what you can do:
- Pay Rent: Make one-time payments or set up automatic payments.
- Submit Maintenance Requests: Report issues and track requests.
- View Lease Information: Access your lease documents and details.
- Update Personal Info: Change contact details, update emergency contacts, and more.
- Access Community Info: Stay up to date on events, announcements, and community news.
- Submit Your Concern: Use the Resident Portal, email, call, or visit the leasing office.
- Provide Details: Share detailed information about your issue to help us address it effectively.
- Review and Resolution: We will review your complaint and work to resolve it quickly, keeping you updated on progress.
- Follow-Up: We will follow up to ensure everything’s resolved to your satisfaction.
Security & Emergency Protocols
- Follow the posted exit routes, assemble at the designated meeting points, and wait for instructions from emergency personnel.
- Report suspicious activity to the leasing office or local authorities. If you see something unusual, please do not hesitate to contact our team or the police.
Community Engagement
- We host a variety of events and activities to help you connect with your neighbors and enjoy community life. Check the Resident Portal or contact the leasing office for details on upcoming events and ways to get involved.