How do I set up my Resident Portal account?

You can set up your Resident Portal account by selecting the Resident link on the community website. Once there, simply follow the instructions to register your account and get started.

How do I download the Resident App?

Download the RentCafe Resident App from the App Store (iOS) or Google Play Store (Android). Search for “RentCafe Resident” to install and manage your account on the go.

What features and services are available through the Resident Portal/Resident App?

You can manage various aspects of your residency conveniently online. Here’s what you can do:

  • Pay Rent: Make one-time payments or set up automatic payments.
  • Submit Maintenance Requests: Report issues and track requests.
  • View Lease Information: Access your lease documents and details.
  • Update Personal Info: Change contact details, update emergency contacts, and more.
  • Access Community Info: Stay up to date on events, announcements, and community news.

How can I raise a grievance or complaint, and what is the process for resolution?

  • Submit Your Concern: Use the Resident Portal, email, call, or visit the leasing office.
  • Provide Details: Share detailed information about your issue to help us address it effectively.
  • Review and Resolution: We will review your complaint and work to resolve it quickly, keeping you updated on progress.
  • Follow-Up: We will follow up to ensure everything’s resolved to your satisfaction.