How do I download the Resident App?
Download the RentCafe Resident App from the App Store (iOS) or Google Play Store (Android). Search for “RentCafe Resident” to install and manage your account on the go.
How do I access the Resident Portal once it’s set up?
Log in anytime through the Resident link on the community website or use the RentCafe Resident App. Just use your registered email and password to manage your account, pay rent, submit maintenance requests, and more.
How do I set up my Resident Portal account?
You can set up your Resident Portal account by selecting the Resident link on the community website. Once there, simply follow the instructions to register your account and get started.
How do I submit an emergency maintenance request?
You can submit emergency maintenance requests via the Resident Portal, emailing, calling, or visiting the leasing office. Provide details about the emergency to get a quick response.
What is the policy for home entry during maintenance?
Maintenance staff will enter your home during scheduled hours with proper notice. For emergencies, entry will be made with immediate notification.
What are the response time expectations for maintenance requests?
Response times vary based on the urgency of the request. Emergency requests are addressed within 24 hours, while non-emergency requests may take longer.